100% Satisfaction Guarantee
The quality of our shoes and customer service team allows us to guarantee you 100% satisfaction with every purchase.
If you are not completely satisfied with you purchase
*Please try your shoes on a clean, soft surface like carpet to prevent soiling of the suede soles. We will happily refund or exchange items returned within 21 days of receipt, if they:
- Have not been worn on a hard surface
- Are in like new resalable condition
- Are in the original packaging
Unfortunately, soiled, dyed, stoned, or special order shoes cannot be returned. Please use an outer shipping box, to make your return (like the one they arrived in). Unfortunately if the shoes are shipped in the manufacturer’s box we must replace it. There will be a $10.00 cost for this.
We recommend you return your item by UPS, FedEx or other insured and traceable methods. If you choose to use the enclosed FedEx return label it will only cost you $7.00. This will be charged to the credit card used to purchase the shoes. Please keep a record of the tracking number if you are using the FedEx label we provided. We are not responsible for any lost packages. You may also choose an alternate method of shipping.